Shipping policy

Shipping & Delivery

Last updated: October 10, 2026

Thank you for shopping with Wild Hatch West! Every item is made especially for you after your order is placed. Here’s what to expect while we prepare and ship your order.

Order Processing & Production

Orders generally begin processing within 1 business day, excluding weekends and holidays. Orders placed after noon may begin processing the next business day.

Processing is the first step. Your items then move into production with our professional production partners before shipping.

Estimated Delivery Time

Please allow approximately 10–14 days from the date you place your order until it arrives. This typical timeframe includes both production and shipping.

Delivery dates are estimates, not guarantees. Production demand, holidays, carrier delays, and weather may affect arrival times. Please allow extra time during busy holiday periods.

Multiple Items & Separate Packages

If you order more than one item, your items may ship separately and arrive on different days. We work with different production partners, so each item may have its own production schedule, shipping timeline, and tracking number.

If one package arrives before the others, the rest of your order may still be in production or on its way.

Shipping Costs & Destinations

Shipping charges and available shipping options are shown at checkout before you complete your purchase. Any free-shipping offers will also be displayed at checkout.

We currently ship within the United States.

Order Tracking

When your order ships, you’ll receive a shipping confirmation email with tracking information, when available. Orders shipped in separate packages may receive separate shipping confirmations.

Tracking information may take time to update after a shipping label is created.

Shipping Address

Please check your shipping address carefully at checkout. If you notice an error, email us as soon as possible. Address changes may be limited once production or shipping has begun.

Delayed, Missing, or Damaged Items

If you haven’t received all of your items within two weeks of placing your order, please contact hello@wildhatchwest.com. Include your order number and let us know which items are missing so we can check their status.

If an item arrives damaged, please email us with your order number and photos of the item and packaging so we can help resolve the issue.

Order Changes & Cancellations

Because each item is made to order, please contact us as soon as possible if you need to change or cancel your order. We’ll check whether your request can be accommodated. Changes and cancellations may no longer be possible once production has begun.